CareEasy Terms and Conditions

  1. Reading, Agreeing and Keeping a Copy. These terms are legally binding.

    In these terms and conditions (Terms), we, us and our means RBC Ventures Inc., a direct wholly-owned subsidiary of RBC and you and your means the person who uses a Device to access the Services through the CareEasy mobile application or web-based interface (collectively, the App). These Terms govern your access and use of the App and the Services.

    Read and check the box to agree. You must read and agree to these Terms, which are a legally binding contract between you and us, before you can use the App and access the Services.

    By checking the box on-screen, you confirm (i) that you are the age of majority in the place where you live and (ii) that you have read and agree to these Terms. These Terms take effect on the date that you check the box on-screen. You cannot use the App or access the Services unless you have read and agreed to these Terms.

    Keep a copy of the Terms. You can print or save these Terms using the print or save function in your browser. We will email you a copy of or provide a link to these Terms at the email address you provided when signing up for the Services.

    No changes to other agreements. Unless expressly provided otherwise herein, these Terms do not replace any other agreement you may have with us or any RBC companies (now or in the future), including any consent or preference regarding the collection, use and disclosure of your personal information. All of the terms of your other agreements with us or any other RBC companies continue to apply.

    Please see the “Definitions” section at the end of these Terms for any other capitalized words not otherwise defined.
  2. Services. What is the Service and how does it work?

    Under these Terms, the Services means the features, functionality, content and information provided by us via the App and include any services that may be provided by Service Providers and Third Parties.

    The Services currently available through the App includes the ability to: create, edit, view and share tasks related to the caring of a family member or loved one; upload, share and track related expenses; and, notify or otherwise provide updates to family members and/or loved ones who are part of your circle of care.

    Some of the Services may be provided in whole or in part by Service Providers and Third Parties. The Services are currently available in English only, despite any language settings on your Device.

    The Services and the App may not be accessible at all times. In addition, functionality, features, content or information may change, and may not always be available.
  3. Privacy. Information we collect and how we use it.

    Collecting your personal information

    We will collect information from and about you such as:
    • information establishing your identity (for example, name, address, email address, phone number, etc.);
    • information about the family member or loved one you are caring for (for example, name, address, hospital location, hospital room #, diagnosis, treatments, medications, etc.); and
    • information for the provision of the Services.
    We may obtain this information from a variety of sources, including from you, from service arrangements you make with or through us, from registries, from references you provide to us and from other sources, as is necessary for the provision of the Services.

    Using your personal information

    The information we obtain from and about you may be used from time to time for the following purposes:
    • to create your profile on the App and provide you with the Services;
    • to determine your eligibility for products and services;
    • to help us better understand the current and future needs of our users;
    • to help us better manage our business and your relationship with us; and
    • as required or permitted by law.
    For these purposes, we may make the information we obtain from and about you available to employees, agents, independent contractors and Service Providers, who are required to maintain the confidentiality of this information. In the event our Service Provider is located outside of Canada, the Service Provider is bound by, and the information may be disclosed in accordance with, the laws of the jurisdiction in which the Service Provider is located.

    We may also use the information we obtain from and about you and share it with RBC companies (i) to manage our risks and operations and those of RBC companies; (ii) to comply with valid requests for information about you from regulators, government agencies, public bodies or other entities who have a right to issue such requests; and (iii) to let RBC companies know your choices under “Other optional uses of your personal information” for the sole purpose of honouring your choices.

    Other optional uses of your personal information

    • We may use the information we obtain from and about you to promote our products and services, and promote products and services of Third Parties we select, which may be of interest to you. 
    • We may also, where not prohibited by applicable laws, share the information we obtain from and about you with RBC companies for the purpose of referring you to them or promoting to you products and services of such RBC companies which may be of interest to you. You acknowledge that as a result of such sharing, RBC companies may advise us of the products or services they provide to you.
    • If you also deal with any RBC companies, we may, where not prohibited by applicable laws, consolidate the information you provide to us with information RBC companies have about you to allow us and RBC companies to manage our respective relationships with you.
    You may choose not to have your information shared or used for the “Other optional uses of your personal information” described above by contacting us as set out below and we will respect your choice. We may share your choice with RBC companies for the sole purpose of honouring your choice. 

    Your right to access your personal information

    You may obtain access to the personal information we hold about you at any time and review its content and accuracy, and have it amended as appropriate; however, access may be restricted as permitted or required by applicable laws. To request access to such information, to ask questions about our privacy policies or to request that the information not be used for any or all of the purposes outlined in “Other optional uses of your personal information” you may do so now or at any time in the future by contacting us at

    Our privacy policies

    You may obtain more information about RBC privacy policies by visiting
  4. Compliance and Prohibitions. Appropriate use of the App.

    Your use of the App and access to the Services must comply with these Terms and all applicable laws.

    When using the App and accessing the Services, you will not:
    • Share personal information within the App without obtaining consent from the family member or loved one you are caring for;
    • Include an individual in the circle of care without obtaining consent from the family member or loved one you are caring for;
    • Provide untrue, inaccurate or incomplete information;
    • Use the App or access the Services for any illegal, fraudulent, malicious, harassing or defamatory activity or purpose;
    • Use any robot, spider or other indexing device when using the App or accessing the Services;
    • Use any part of the Services to provide internet, service bureau, outsourcing or third-party services or redistribute all or any part of the Services;
    • Take steps or actions that could or do undermine the security, integrity, effectiveness, goodwill or connectivity of the App or the Services (including illegal, fraudulent, malicious, defamatory or other activities that threaten to harm or cause harm to any other person); or
    • Reverse engineer or reverse compile the source code for the App or any of the service technology.
  5. Liabilities and Indemnities. Read this carefully—it limits your right to sue us.

    You are solely responsible for all information or content that you give us through the App, the Services and the Third Party Services.

    We and RBC companies will not be responsible for any loss, damage, harm, injury, delay or inconvenience suffered or incurred by you with respect to: (i) these Terms, the App, the Services or the Third Party Services, (ii) any instruction given to, by or purported to be given by you, using Sign-In Credentials, in connection with the Services or Third Party Services, or (iii) any products or services you obtain or purchase from us or from a Third Party to whom we refer you, or otherwise. Such losses, damages, injuries, delays and inconveniences include, without limitation, (i) direct, incidental, indirect, consequential, special, aggravated, punitive or exemplary damages, (ii) loss of data, profits, information, opportunity, revenues and goodwill, and (iii) any other business interruption, commercial or economic losses. The foregoing limitation of liability applies regardless of the cause of action, even if we or a RBC company have been advised of the possibility of such damages.

    In addition, in no event, even if we are negligent or any RBC company is negligent, will we or any RBC company be liable for any loss or damage suffered by you that is caused by any one or more of:
    • The actions of, or any failure to act by a Third Party or Service Provider (and no such Third Party will be considered to be acting as our agent);
    • Mistakes, errors, omissions, inaccuracies or other inadequacies of, or contained in the Services or Third Party Services or any data given by you to us, any RBC company or any Third Party or Service Provider, including your failure to update;
    • Any delay, error, interruption or failure by us, any RBC company or any Third Party or Service Provider to perform or fulfill any of our obligations to you due to any cause beyond our control or their control, any system malfunctions or any technical failures;
    • Unsecured communication being inaccurate, intercepted, reviewed or altered by others, or not received by you;
    • Your access to the Services or Third Party Services, including, without limitation, any delay or inability to access the Services or Third Party Services; 
    • Your failure to receive or view any communication that has been presented to you, and we will not be responsible, and no such RBC company will be responsible, for any delay, damage or inconvenience that such failure may cause; or
    • Your failure to fulfill any of your obligations under these Terms, including those in the “Security” section of these Terms, or to comply with any instructions we may provide to you from time to time in connection with the App and the Services.
    You release and indemnify us for any claim, cost and liability incurred: (i) as a result of your use of the App any of the Services and Third Party Services; or (ii) as a result of your breach of these Terms.
  6. Costs, Fees and Related Charges. Do I have to pay service fees?

    There are no fees to access the App or the Services. In the future we may charge fees as the App or the Services develop. 

    You are responsible for all costs, fees, data plans and related charges associated with your use of any Devices, and they are not reimbursable by us.
  7. Communication. How will we contact each other?

    You can contact us at We will contact you and provide notices using information you provide through the App. Except as provided below in the “Notice and Changes” section of these Terms, email is our primary method of communication. When we use email, we will send you electronic correspondence, including notifications, to the email address you provide to us through the App. It is your responsibility to keep your email address up to date. You understand that if you do not keep your email address up to date, we may not be able to complete the signup process or otherwise contact you. 

    If you do not wish to be presented with promotional content: (i) via email, please change your communication preferences on the App; or (ii) via the App, please request to have your profile deleted by contacting us at Changes to your communication preferences for promotional content will not change how we communicate with you for non-promotional content related to the Services.
  8. Notice and Changes. How will we tell you about any changes?


    Any notice may be given to you through the App or pursuant to the “Communication” section of these Terms.


    We can change (add, remove or alter) any part or feature of the Services, without giving you notice. Following any such change, these Terms will continue to apply to all or parts of the Services. Subject to legal and regulatory requirements, we can also change these Terms by giving you notice of the change to the email address you provided when signing up for the Services, either before or after the changes take effect. When giving you such notice we will also provide you with a copy of or a link to the updated Terms. If you use the App or access the Services after we have notified you of a change, you are deemed to have reviewed and accepted the new version of these Terms.
  9. Instructions and Security. You are responsible for decisions you make when you are signed in and for the security of your information.

    You will be required to provide Sign-In Credentials to access the Services. You authorize us to accept and you agree to be responsible for any instruction given by you or purported to be given by you using your Sign-In Credentials. Any instruction will have the same legal effect as if it was a written instruction and signed by you.

    You are responsible for keeping your Sign-In Credentials confidential, and you must not disclose them to anyone. We will not be responsible for any losses that may result if you share or lose your Sign-In Credentials. When using the App and accessing the Services, you agree that you will take all steps necessary to ensure that you do not reveal any confidential information to anyone other than us. This includes making sure that other people cannot see your Device screen. 

    You must also:
    • Sign out after each session to prevent anyone else from accessing the App and the Services. If you do not sign out of the App, you will remain signed in to the App for 48 hours or until you log out, if that is before 48 hours.
    • Not leave your Device unattended while signed in to the App and you must use reasonable steps and precautions to protect your Device against loss or theft;
    • You must not enable the Touch ID feature if any fingerprint(s) besides your own are registered on your Device. If you enable the Touch ID Feature, you agree that only your fingerprint(s) are registered to use the Touch ID Service on your Device to help protect the security of your profile and information, and to help prevent unauthorized transactions;
    • Use reasonable security measures which include up-to-date virus scanning software and a firewall system, if such security measures are available for your Device; and
    • Comply with any additional security requirements that we may require in connection with the Services.
  10. Service Providers and Third Parties. Other entities help us provide the Services or offer Third Party Services.

    We may use Service Providers and Third Parties to provide or to assist us in providing the Services or Third Party Services, and other than RBC companies, we do not sponsor or endorse any Third Party and we are not affiliated or associated with any Service Provider or Third Party.

    When using the App and accessing the Services,
    • You may use Service Provider Services solely for your own personal use;
    • You may not sell, distribute or otherwise use Service Provider Services or other information from the App or the Services, and you may not permit such distribution or use by anyone else; and
    • You may not provide or make available any Service Provider Services to any provider of products or services similar to those products and services provided by the Service Providers.
    You understand and agree that (i) your use of any Third Party Services is at your sole risk and may be subject to the terms and privacy policy of the Third Party and (ii) Third Party Services are provided “as-is” and “as available”, and that we expressly disclaim all warranties (express and implied) in connection with any Third Party Services and all information, products and other content included in or accessible from any Third Party Services, including, without limitation, any warranties regarding accuracy, completeness, merchantability or fitness for a particular purpose. 

    Service Providers retain all ownership rights, including all intellectual property rights, in Service Provider Services and to their trademarks and logos that appear on the App and in the Services. Nothing in these Terms, the App or the Services should be interpreted as conferring any right for you: (i) to use Service Provider Services in any way other than as expressly permitted in these Terms; or (ii) to use any Service Provider trademarks or logos.

    You agree that we, Third Parties and Service Providers may use information and content you provide through the App and the Services to create use and distribute statistical, profiling, performance or operational reports about the App and the Services. These reports may be shared with Third Parties, in which case, the information in the reports will not be attributable to you.

  11. Referral Fees. We may receive fees when we refer you to Third Parties.

    A Third Party may pay us, or we may receive from a Third Party, directly or indirectly, a referral fee when we refer you to the Third Party and you elect to purchase or obtain products or services from the Third Party. The amount of any referral fee paid or received for referrals will not affect the fees paid or payable, if any, by you to us or to the Third Party.
  12. Ownership. You can use it, but you can’t keep it.

    We grant you a non‑exclusive and non-transferable single-user (non-concurrent) license to use the App, in accordance with these Terms. At any time, and at our sole discretion, we may limit, restrict, suspend, declare a moratorium on, or terminate your ability to access the App, or any of the Services, or both; and with notice to you, we may end the terms relating to the App, including the Services. If these Terms are terminated, you will destroy all copies of the App and all copies of any documentation for the App then in your possession. The grant of this license may not be assigned by you unless agreed upon in writing by us.

    We retain at all times all ownership rights, including without limitation, copyright, in the App. You agree not to copy, reproduce, transfer copies or reverse engineer the App and not to disclose or distribute the App to Third Parties. We have no obligation to provide any training, maintenance, or other assistance for the App. 

    We are the owners, or licensees, of all intellectual property rights subsisting on each screen made available through the App. Unless otherwise indicated, trademarks and logos, and all works, including texts, images, illustrations, software, HTML codes, audio clips and videos appearing on the Services are our property, or those of our licensors, and without our express written permission, may not be reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part, in any form whatsoever, except for personal and non-commercial use, including viewing, printing or archiving of electronic copies of your App activities, in accordance with these Terms and as we may further instruct you. Nothing in these Terms or on the App is to be interpreted as conferring a right to use our works, trademarks or logos in any other way, or those of any RBC companies or Service Providers.

  13. App. Rules for downloading the App.

    By choosing to install the App on your Device for the purpose of accessing the Services you consent to the installation of the App and any future updates or upgrades to the App. You may withdraw your consent by deleting the App from your Device. Our mailing address is 20 Bay Street, 17th Floor, Toronto, ON M5J 2N8.

  14. Push Notifications. We may sometimes need to send information to your Device about the Services, this is how we’ll do it.

    You authorize us to send push notifications to your Device in relation to the Services. In order to enable or to disable push notifications, you must adjust the settings on your Device. You understand that push notifications are unsecure and not encrypted and can be read by others if you allow them to view your Device. We provide push notifications for convenience and information purposes only.
  15. Voluntary Participation. Your decision to use the App is yours and yours alone.

    Your use of a Device to access certain of the Services through the App is voluntary. You may access the Services without using the App. If you choose to use your Device to access the Services by installing the App, you warrant that you are the legal owner of your Device.
  16. No Representations or Warranties. The App and the Services are provided “as is”.

    We are providing you with the App and the Services on an “as is” and “as available” basis and we do not make any representations or provide any warranties concerning them. Without limiting the foregoing, we expressly disclaim all warranties in connection with the App and in connection with the Services, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
  17. On-Screen Terms. Terms shown on-screen form part of these Terms.

    There may be terms, conditions, instructions or disclaimers related to the Services, Third Party Services, or Offers displayed on the screens in the App, or when you click on icons or links on the App screens. By using any of the Services or any Offers, you must access and agree that the terms, conditions, instructions or disclaimers apply to your use of or access to the applicable Services, Third Party Services, or Offers, in addition to the terms and conditions of any other applicable agreements.
  18. Records. Electronic records = paper records.

    Our records, including electronic records, including those of any Service Providers (whether used by them or us), regarding the App or the Services, including the retrieval, consolidation, organization and presentment of information, are final and conclusive. These records will be admissible in any legal, administrative or other proceedings. Furthermore, electronic data and records will be admissible as conclusive evidence of the contents of those records in the same manner as original paper documents. You waive any right to object to the introduction of any such electronic data or records into evidence.
  19. Electronic Agreement. Clicking = signing with a pen on paper.

    These Terms and any related terms, conditions, instructions, disclaimers or documents may be accepted in electronic form and your acceptance is binding between you and us. Neither you nor we will contest the validity or enforceability of these Terms and any related documents because they were accepted or signed in electronic form.
  20. Assignment and Severability. Contract law stuff.

    If any provision of these Terms is found to be invalid or unenforceable, this will not affect the validity or enforceability of the other provisions of these Terms. Our failure to enforce strict performance of any provisions of these Terms does not mean we have waived any provision or right. Neither the course of conduct between you and us, nor trade practice modifies any provision of these Terms. We may assign or transfer these Terms on notice to you. You may not assign or transfer these Terms or any of the obligations or rights under these Terms to any other person. 

    We have the right at all times to assign any or all of our rights and obligations under these Terms to an RBC company. The Services may then be delivered by the RBC company to whom we assign these Terms.
  21. Language. We will talk to each other in English.

    You and we have expressly requested that these Terms and all related documents, including notices, be drawn up in the English language. Vous et nous avons expressément demandé que cette entente et tout document y afférent, y compris tout avis, soient rédigés en langue anglaise. (Quebec only / Québec seulement).
  22. Governing Law. What law applies?

    These Terms will be governed by the laws of the Province or Territory in Canada in which you reside and the federal laws applicable therein. If you live outside of Canada, these Terms will be exclusively governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. You and we agree that the courts of the jurisdiction specified above shall have exclusive jurisdiction over each of us for the determination of any matter(s) arising out of these Terms.
  23. Defined Terms. What does everything mean?

    Device means any mobile device, computer or other device you use to access the App and the Services.

    Offers means any offers, rate discounts or promotions of a Third Party presented by us as part of the Services.

    means Royal Bank of Canada. 

    RBC companies or RBC company means RBC, its direct and indirect subsidiaries and their successors and assigns. While we are a RBC company, in these Terms, a reference to RBC companies or RBC company will not include us.

    Services means the Services as defined by the “Services” section of these Terms.

    Service Provider means a party retained by us to act on our behalf to provide, or to assist us in providing, the App and the Services. 

    Service Provider Services means content and information contained in the Services provided by any Service Provider.

    Sign-In Credentials means usernames, email addresses, passwords, personal verification questions or other information required to access the App and the Services.

    Terms means these terms and conditions.

    Third Party means any party other than you, us or a party when acting as a Service Provider.  

    Third Party Services means any products or services provided by a Third Party that can be used or accessed on or through the App or a Third Party that we refer you to for other products and services.